Privacy policy

The Sangemarmar
This Privacy Policy is provided as an electronic record under the Information Technology Act, 2000, and applicable rules. By accessing or using www.thesangemarmar.com, you confirm that you have read, understood, and agree to the terms of this Privacy Policy.
If you do not agree, we kindly ask that you discontinue use of the website.

1. Scope and Consent

By using the website, you give your clear consent to the collection, storage, processing, retention, disclosure, and use of your information as described here.
This consent remains active unless you let us know in writing that you wish to withdraw it, subject to the notes below.

2. Information Collected

We may collect, keep, and use the following information:
  • Name, contact details, addresses
  • Account credentials
  • Order, transaction, and payment-related information
  • Communications, emails, feedback, reviews, and support queries
b. Automatically Collected Information
  • IP address, device identifiers, browser, and OS details
  • Location data (approximate)
  • Website usage patterns, logs, timestamps, cookies, and tracking identifiers
c. Derived and Aggregated Data
  • Behavioral insights
  • Purchase trends
  • Risk, fraud, and dispute indicators

3. Purpose of Collection and Use

We may use collected information for any lawful business purpose. This includes, but is not limited to, the following uses:
  • Order processing and fulfillment
  • Customer communication and service
  • Marketing, promotions, and remarketing
  • Internal analytics, audits, and operational optimization
  • Fraud detection, chargeback defense, and dispute resolution
  • Enforcement of legal rights, policies, and agreements
  • Compliance with statutory or regulatory obligations
No further consent is needed for these uses.

4. Communication Consent

You expressly authorize The Sangemarmar to contact you via:
  • Email
  • SMS
  • Phone calls
  • Messaging platforms
for transactional, service-related, or promotional purposes.
Withdrawal from promotional communication does not affect service-related communications.

5. Cookies and Tracking

We use cookies, pixels, tags, and similar technologies. These help track usage, personalize experience, and support analytics and advertising.
Disabling cookies may affect website functionality, but we may still collect data as allowed by law.

6. Disclosure of Information

We do not sell your personal information. However, we may disclose, transfer, or share it without further notice to:
  • Payment processors, logistics partners, and service providers
  • Analytics, marketing, and technology partners
  • Government, regulatory, or law enforcement authorities
  • Professional advisors and auditors
  • Successors in interest in case of merger, acquisition, restructuring, or asset transfer
Such disclosure may occur within or outside India, as permitted by law.

7. Data Retention

Personal information may be retained:
  • We retain personal information as long as needed for business, legal, accounting, or risk-management purposes.
  • To enforce contractual rights and defend against claims
  • Even after account closure, order completion, or cessation of the relationship
We aim to address deletion or erasure requests where possible, though we may sometimes need to retain information for reasons explained above.

8. User Rights (Limited)

You may request access to or correction of your basic account information. We will verify your request before acting.
The Sangemarmar reserves the right to:
  • Refuse deletion requests
  • Retain information indefinitely where legally permissible.
  • Deny requests that interfere with business operations, fraud prevention, or legal compliance.
We are unable to promise full data portability or erasure at this time.

9. Data Security Disclaimer

Reasonable security practices are employed; however:
  • No system is completely secure.
  • Data transmission is at the user’s own risk.
The Sangemarmar disclaims liability for unauthorized access, loss, or misuse of data resulting from factors beyond its reasonable control.

10. Third-Party Websites

Links to external websites are for your convenience. Please note that The Sangemarmar is not responsible for the privacy practices or content of other sites.

11. Limitation of Liability

To the fullest extent allowed by law, The Sangemarmar is not liable for:
  • Any indirect, incidental, or consequential loss
  • Data misuse by third parties
  • System failures, cyber incidents, or force majeure events
Please note that use of the website is at your discretion and risk.

12. Modification of Policy

We may update this Privacy Policy from time to time. Any changes will be posted here for your information.
Your continued use of the website after the changes indicates your acceptance of the revised policy.

13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of India.
All disputes are subject to the exclusive jurisdiction of courts in Agra, Uttar Pradesh, India.

14. Contact for Legal Notices

For privacy-related legal notices only:
M/S S K COTTAGE INDUSTRIES
Address: PLOT NO. E4/5B, E4/6B, TAJ NAGARI PHASE 2, AGRA 282001
Phone no:- +91 87558 63215
Email: admin@thesangemarmar.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST